Platform Agreement

1. Platform Services

ServiceStandard provides software, hosting, operational tools, integrations, automation systems, AI-assisted features, analytics, onboarding, support, and related managed services designed to support restaurant operations.

Platform features, functionality, integrations, infrastructure, and services may evolve, expand, be modified, or be discontinued over time at ServiceStandard’s discretion.

Certain features may be released as beta, experimental, early access, or evolving functionality and may change without notice.

2. Business Use

The platform is intended for commercial and business use only.

Customers are responsible for ensuring that all users accessing the platform on their behalf are properly authorized.

3. Account Responsibilities

Customers are responsible for:

• Maintaining accurate account information
• Protecting account credentials
• Managing authorized user access
• Activity occurring under their account
• Compliance with applicable laws and regulations

Customers are responsible for ensuring they have all necessary rights, permissions, and authorizations related to any content, data, images, menus, trademarks, communications, or materials uploaded to or used within the platform.

4. Billing, Payments & Cancellation

Subscriptions and services are billed in advance unless otherwise agreed separately in writing.

Customers are required to provide a minimum of thirty (30) days’ notice prior to cancellation of platform services.

Fees are non-refundable unless otherwise stated in writing.

ServiceStandard may provide a discretionary grace period of up to seven (7) days for overdue balances. Failure to resolve unpaid balances may result in account suspension, restricted access, or service termination.

ServiceStandard reserves the right to suspend or terminate services immediately in cases involving:

• Non-payment
• Security concerns
• Platform misuse
• Fraudulent activity
• Legal or regulatory risk
• Violation of this Agreement

5. Platform Availability

ServiceStandard provides access to the platform on a commercially reasonable basis but does not guarantee uninterrupted availability, uptime, or error-free operation.

Temporary interruptions may occur due to:

• Maintenance
• Updates
• Infrastructure changes
• Third-party outages
• Internet disruptions
• Security events
• System failures

Features and services may be modified, limited, or removed without prior notice.

6. Support & Managed Services

ServiceStandard may provide onboarding assistance, operational support, platform guidance, optimization recommendations, integrations, or managed services as part of the commercial relationship.

Unless explicitly agreed otherwise in writing, support is provided on a commercially reasonable basis and no guaranteed response times, service levels, or uptime commitments are provided.

7. Third-Party Services & Integrations

The platform may integrate with or rely upon third-party systems including POS providers, communication tools, analytics platforms, hosting providers, ordering systems, or related operational software.

ServiceStandard is not responsible for:

• Third-party outages
• API limitations
• External platform failures
• Delays caused by third parties
• Data interruptions
• Third-party pricing or policy changes

Customer use of third-party services remains subject to the applicable third-party terms and policies.

8. Restaurant Intelligence & AI Features

ServiceStandard may provide automation, analytics, AI-assisted systems, operational recommendations, machine learning functionality, reporting features, or related intelligence tools (“Restaurant Intelligence”).

These systems are intended to support operational visibility and workflow efficiency only.

AI-generated outputs, recommendations, insights, or reports may be incomplete, evolving, inaccurate, or subject to change and should not be relied upon as professional, legal, financial, or operational advice.

Customers remain solely responsible for all operational, staffing, financial, legal, and business decisions.

9. Data Ownership & Usage

Customers retain ownership of business-related data submitted to or generated through their use of the platform.

ServiceStandard retains exclusive ownership of:

• The platform
• Software systems
• Infrastructure
• AI systems
• Automation frameworks
• Platform architecture
• Reporting systems
• Workflows
• Operational methodologies
• Platform improvements
• Related intellectual property

ServiceStandard may use aggregated, anonymized, or non-identifiable platform data for analytics, security, benchmarking, operational improvements, platform development, and service optimization.

10. Data Access & Retention

Customers may request export of certain business-related data associated with their account, subject to reasonable verification, operational limitations, and technical feasibility.

ServiceStandard may retain certain information, backups, operational records, or system data for up to ninety (90) days following termination or suspension of services.

11. Marketing & Commercial Rights

Unless otherwise agreed in writing, ServiceStandard may reference Customer name, logo, or general business relationship for portfolio, marketing, promotional, benchmarking, case study, reseller, affiliate, or commercial purposes.

No confidential operational data will be publicly disclosed without authorization.

12. Future Services

ServiceStandard may introduce additional services, integrations, hardware offerings, payment-related functionality, operational tools, financing-related services, reseller programs, affiliate programs, analytics capabilities, AI systems, or related commercial offerings in the future.

Additional terms may apply to certain services or features.

13. Acceptable Use

Customers may not:

• Violate applicable laws
• Access unauthorized systems or data
• Interfere with platform operations
• Reverse engineer platform systems
• Resell unauthorized platform access
• Conduct scraping or automated extraction
• Attempt competitive analysis of the platform
• Upload malicious software or harmful code
• Abuse integrations or infrastructure
• Conduct fraudulent or deceptive activities

ServiceStandard reserves full authority to investigate, restrict, suspend, or terminate access for violations of this Agreement.

14. Confidentiality

Each party agrees to reasonably protect confidential or non-public business information disclosed during the course of the commercial relationship.

15. Intellectual Property

All platform technology, software, infrastructure, systems, workflows, operational frameworks, branding, interfaces, AI systems, and related intellectual property remain the exclusive property of ServiceStandard and MOSAN unless otherwise agreed in writing.

No ownership rights are transferred through platform access or use.

16. Disclaimers

The platform and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, ServiceStandard disclaims all warranties, including implied warranties related to:

• Merchantability
• Fitness for a particular purpose
• Reliability
• Availability
• Compatibility
• Accuracy
• Non-infringement

ServiceStandard does not guarantee uninterrupted service, operational outcomes, business growth, revenue increases, customer acquisition, or compatibility with all third-party systems.

17. Limitation of Liability

To the maximum extent permitted by law, ServiceStandard, MOSAN, and their affiliates, officers, employees, contractors, or partners shall not be liable for:

• Lost profits
• Lost revenue
• Business interruption
• Operational losses
• Loss of data
• Third-party failures
• Indirect damages
• Consequential damages
• Security incidents
• Customer business decisions

Total liability arising from the platform or services shall not exceed the amount paid by the Customer to ServiceStandard during the preceding three (3) months.

18. Indemnification

Customers agree to indemnify and hold harmless ServiceStandard and MOSAN from claims, liabilities, damages, losses, expenses, or legal costs arising from:

• Customer misuse of the platform
• Violation of this Agreement
• Customer business operations
• Customer-provided content or data
• Violations of applicable laws
• Third-party claims related to Customer materials or activities

19. Termination

Either party may discontinue the commercial relationship in accordance with this Agreement or any separate written commercial arrangement.

Upon termination:

• Platform access may be revoked
• Services may cease immediately
• Outstanding balances remain payable
• Certain data may remain temporarily retained in accordance with this Agreement

20. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of Canada and the applicable laws of the Province of Ontario.

21. Modifications

ServiceStandard may update or modify this Agreement periodically.

Continued use of the platform following updates constitutes acceptance of the revised Agreement.

22. Contact

Questions regarding this Agreement may be submitted through ServiceStandard.

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