Website Agreement
By purchasing, accessing, or using website-related services provided by ServiceStandard, the customer (“Customer”, “you”, or “your”) agrees to this Agreement.
1. Website Services
ServiceStandard may provide:
- Website design and development
- Hosting and infrastructure
- Website maintenance
- SEO-related implementation
- Operational integrations
- Forms and automation systems
- Analytics integrations
- AI-assisted functionality
- Landing pages
- Optimization services
- Related digital infrastructure services
Websites are generally built using ServiceStandard frameworks, templates, operational systems, and standardized deployment methodologies designed for operational consistency and performance.
2. Ownership Structure
Customers retain ownership of:
- Their business name and branding
- Logos and trademarks
- Uploaded media and customer-provided content
- Domain names registered by or for the Customer
ServiceStandard retains exclusive ownership of:
- Website systems and frameworks
- Design systems and structures
- Templates and reusable components
- Hosting infrastructure
- Backend architecture
- Automation systems
- Integrations and workflows
- Operational frameworks
- Platform-connected functionality
- Related intellectual property and derivatives
Website services are provided as part of a managed operational infrastructure model and do not transfer ownership of ServiceStandard systems or frameworks to the Customer.
3. Domain Ownership
Customers retain ownership and control of their domain names.
ServiceStandard may assist with DNS configuration, deployment, or technical setup, but does not assume ownership or responsibility for Customer domain registrations.
4. Hosting & Infrastructure
Website hosting is provided and managed by ServiceStandard as part of the commercial relationship unless otherwise agreed in writing.
Hosting access, infrastructure configuration, deployment systems, and related operational environments remain under the control of ServiceStandard.
5. Website Access & Content Updates
Customers may request content edits, updates, or revisions through ServiceStandard communication channels or operational dashboards.
Direct backend, infrastructure, or administrative access is not guaranteed unless explicitly agreed in writing.
Website revisions and modification requests may be subject to operational limitations, template restrictions, scope boundaries, or additional fees.
6. Revisions & Scope Limitations
ServiceStandard utilizes standardized frameworks, operational structures, and deployment methodologies designed to maintain consistency, performance, and supportability across websites.
Requests falling outside the original scope, template structure, operational framework, or commercially reasonable revisions may require separate approval, pricing, or implementation timelines.
7. Payments, Billing & Cancellation
Website-related services are billed in advance on a recurring monthly basis unless otherwise agreed in writing.
Customers must provide a minimum of thirty (30) days’ notice prior to cancellation of website services.
ServiceStandard may provide a discretionary grace period of up to seven (7) days for overdue balances before restricting or suspending website-related services.
Failure to resolve unpaid balances may result in:
- Website suspension
- Hosting suspension
- Removal of operational access
- Restriction of services
- Termination of the commercial relationship
Fees are non-refundable unless otherwise stated in writing.
8. Website Suspension & Termination
Because websites operate on ServiceStandard-managed infrastructure, websites and related services may be disabled, suspended, restricted, or removed following:
- Cancellation
- Non-payment
- Abuse or misuse
- Security concerns
- Legal or regulatory risk
- Violation of this Agreement
Customers acknowledge that discontinuation of services may result in loss of access to ServiceStandard-managed website systems, infrastructure, and related operational functionality.
9. Third-Party Services & Platforms
Website services may rely upon or integrate with third-party providers including hosting platforms, analytics providers, communication tools, APIs, AI systems, advertising platforms, or related technology services.
ServiceStandard is not responsible for:
- Third-party outages
- API limitations
- External policy changes
- Service interruptions
- Hosting provider failures
- Third-party pricing changes
- Security issues originating from external providers
Use of third-party services remains subject to the applicable third-party terms and policies.
10. Performance & SEO Disclaimers
ServiceStandard does not guarantee:
- Search engine rankings
- Traffic increases
- Lead generation
- Revenue growth
- Conversion rates
- Customer acquisition
- Platform availability
- Continuous uptime
Operational performance may vary based on market conditions, customer operations, external platforms, competition, and factors outside ServiceStandard’s control.
11. Customer Responsibilities
Customers are responsible for:
- Accuracy of provided information
- Compliance with applicable laws and regulations
- Restaurant operational compliance
- Customer communications
- Ownership or authorization of uploaded content
- Menu accuracy
- Consent collection practices
- Compliance with advertising, privacy, and marketing regulations
Customers represent that they possess all necessary rights related to any content, branding, media, or materials provided to ServiceStandard.
12. Marketing & Portfolio Rights
Unless otherwise agreed in writing, ServiceStandard may reference Customer name, logo, website, or general business relationship for portfolio, marketing, promotional, reseller, affiliate, benchmarking, or case study purposes.
No confidential operational information will be publicly disclosed without authorization.
13. Future Services & Infrastructure
ServiceStandard may expand or modify its digital infrastructure services over time, including:
- Operational portals
- AI-assisted systems
- Ordering functionality
- Customer account systems
- Automation tools
- Commerce functionality
- Analytics systems
- Payment-related features
- Additional infrastructure services
Additional terms may apply to certain future services.
14. Confidentiality
Each party agrees to reasonably protect confidential or non-public business information shared during the course of the commercial relationship.
15. Intellectual Property
All ServiceStandard systems, frameworks, templates, operational methodologies, workflows, infrastructure, software, deployment structures, AI systems, and related intellectual property remain the exclusive property of ServiceStandard and MOSAN unless otherwise agreed in writing.
No ownership rights are transferred through use of website-related services.
16. Disclaimers
Website services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, ServiceStandard disclaims all warranties, including implied warranties related to:
- Merchantability
- Fitness for a particular purpose
- Availability
- Reliability
- Compatibility
- Accuracy
- Non-infringement
17. Limitation of Liability
To the maximum extent permitted by law, ServiceStandard, MOSAN, and their affiliates, officers, employees, contractors, or partners shall not be liable for:
- Lost revenue
- Lost profits
- Business interruption
- SEO losses
- Marketing losses
- Operational losses
- Loss of data
- Third-party failures
- Indirect damages
- Consequential damages
- Security incidents
Total liability arising from website-related services shall not exceed the amount paid by the Customer to ServiceStandard during the preceding three (3) months.
18. Indemnification
Customers agree to indemnify and hold harmless ServiceStandard and MOSAN from claims, liabilities, damages, losses, expenses, or legal costs arising from:
- Customer-provided content
- Violations of law
- Customer business operations
- Website misuse
- Intellectual property disputes
- Regulatory violations
- Customer communications or marketing practices
19. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of Canada and the applicable laws of the Province of Ontario.
20. Modifications
ServiceStandard may update or modify this Agreement periodically.
Continued use of services following updates constitutes acceptance of the revised Agreement.
21. Contact
Questions regarding this Agreement may be submitted through ServiceStandard.